Bridgewater Candle Company

Find the Answers to Your Frequently Asked Questions for your Bridgewater Candle Experience. Our Customer Service Team is Happy To Help.

 Help Center | Bridgewater Candles

If your order is in the same condition you received it in (i.e. the packaging has not been opened. The candle has not been lit.) You can return your order for a refund. All items will need to be returned at your expense. Return shipping expenses are non-refundable. We ask that you include your name and order number along with the reason for your return. Once the return is received, our Customer Service Team will issue a refund for the value of the items returned. Returns may be sent to the address below:

Bridgewater Candle Company
Attn Returns
951 S. Pine Street
Spartanburg, SC 29302

Returns must be submitted within 30 days from the Ship Date on your original order. If you have any questions regarding your return, please message us or call 1-877-843-2743.

What is your return policy?

Once an order has left our facility an email with tracking information will be sent to you right away. You can then follow the link provided in that email to stay updated on the status of your order while in transit.  Any and all updates to the package will be updated on the carrier's website. 

Our hope is that your order will not experience a significant delay, but we ask that you allow several business days for the carrier to make the delivery.  Thank you for your patience with both us and the carrier at this time. 

Our current default shipping method is USPS Priority Mail, which has a delivery time of 3 -5 business days for most continental US addresses. Please allow for the full delivery time frame to pass before reporting lost or missing orders.

When will my order arrive?

Thank you for reaching out!  Your order has been received and we are working on getting it shipped out.

Our processing time before an order ships is 1-2 days, excluding weekends.

We will email you a confirmation once it ships and that will include tracking information as well.

If you have any questions in the meantime, please don't hesitate to reach out.

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About Us

Frequently Asked Questions

Light a Candle, Feed a Child

Returns and Refunds

Shipping Information

Wholesale

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