Returns and Refunds

Articles

Lost or Missing Order

We are very sorry to hear that you have not received your order. Our default shipping method is FedEx Ground Economy, which can have a delivery time of up to 10 business days. If your order shipped via this method, please allow for the full 10 busine

Non-Returnable Items - Discontinued and Seasonal items

At Bridgewater Candle Company, we strive to bring you new fragrances on a consistent basis. As a result, we discontinue fragrances and products twice a year in May and December. If you are looking for a fragrance or product that you can't find, chanc

Received Wrong Item

We apologize for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-877-843-2743 or email us at [email protected] to let us know about the issue. One of our Customer Service Team Memb

Purchased from a Retail Store

We want every Bridgewater experience you have to be amazing. Returns from Independent Retailers and our website are handled differently. For a return or refund from outside our website, please contact the retailer where the item was purchased regardi

Changed your Mind?

If your order is in the same condition you received it in (i.e. the packaging has not been opened. The candle has not been lit.) You can return your order for a refund. All items will need to be returned at your expense. Return shipping expenses are

Damaged Product

Was your order received with damaged or leaking items? We want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team at [email protected], or give us a call at 1-877-843-2743. Upon receiving y

Not a fan of the fragrance?

We understand that ordering fragrances online can be difficult because you cannot smell the fragrance beforehand. Please contact our Customer Service team by emailing [email protected] or by calling 1-877-843-2743. We will be happy to assis

Promo Code issues?

Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order. If you typed in the promo code for a val

Quality Issue

Your satisfaction is our highest priority, so please share your experience with us. Please email [email protected] and our Customer Service Representatives will respond within 24-48 hours. If you can provide an image of the issue with the p