Monday - Thursday 8 am - 6 pm EST , Fridays 8 am - 5 pm

Bridgewater Candle Company

To get started using your Pura device, you will need a power outlet, a smartphone that will connect to your device via Bluetooth, and a high-speed home internet connection with a&#xA0;2.4GHz WiFi network. Refer to your setup brochure included with your device, or you can head&#xA0;<a href="https://help.pura.com/en/set-up?from_search=115080006" style=" text-decoration: none;">HERE</a> for extra help. &#xA0;

To get started using your Pura device, you will need a power outlet, a smartphone that will connect to your device via Bluetooth, and a high-speed home internet connection with a 2.4GHz WiFi network. Refer to your setup brochure included with your de

What do I need to get started with my Pura?

PRODUCT FAQ

FLAMELESS PRODUCTS

PURA

Bridgewater Candle Company  Facts

Our office Information

Rice Bowls Partnership

GENERAL FAQ

Candle Care 101

Can scented candles trigger asthma or allergies?

Are scented candles safe? I recently read a story that said they can cause health problems?

Has your candle glass been tested for safety?

Do your candle wicks contain zinc?

Wax Composition

CANDLES

How do I use my auto vent clip?

Can I adjust the fragrance intensity of my auto vent clip?

How long do the auto vent clips last?

Are the auto vent clips refillable?

AUTO VENT CLIPS

How to Use Your Sweet Grace Flower Diffuser

How long does the Sweet Grace Flower Diffuser last?

Is the Sweet Grace Flower Diffuser refillable?

Do you sell a replacement flower?

What are the flowers made of?

Why did the fragrance oil drip from the flower petals of my Sweet Grace Flower diffuser?

How strong is the scent throw of the Sweet Grace Flower diffuser?

FLOWER DIFFUSER

How do I use my home fragrance oil?

What is home fragrance oil?

What fragrances do you have in home fragrance oil?

How much home fragrance oil do I use?

Can I use home fragrance oil in a misting essential oil diffuser?

Can I use home fragrance oil topically on my body?

What products accompany home fragrance oil?

Are there any warnings for home fragrance oil?

HOME FRAGRANCE OIL

Dish Soap

Multi Surface Cleaner

HOME CARE

Laundry Detergent

Wrinkle Release

LAUNDRY CARE

How do I use my Pura?

Why can't I smell my Pura?

Is my Pura device covered under warranty?

Is Pura smart home diffuser kid / pet friendly?

What ingredients are in your fragrances?

How long does one Pura vial last?

Why can't I smell my fragrance if there's still a little bit of liquid left?

Where can I find Pura technical support?

Sachet 101

Should I open my sachet?

How do I use a sachet?

When should I use a sachet?

What is inside a sachet?

My child / pet has ate a sachet...

Are your sachets pet friendly?

Can sachets cause damage to surface?

SACHETS

How do I use my wax bars and warmer?

How many wax bars do I use in my warmer?

How do I remove the used wax from my warmer?

How long will my wax bar last?

WAX BARS + WARMERS

I am currently pregnant or trying to conceive. Are your products safe for me to use?

Safe to use around Pets?

Do your products contain phthalates?

Testing on Animals

Are your products Vegan?

Are your products organic?

Are your products natural?

HEALTH + SAFETY

What does Sweet Grace smell like?

What are Fragrance Notes?

Our #1 Best selling Fragrance

FRAGRANCE INFORMATION

HOW DO I START A NEW SUBSCRIPTION?

CAN I EDIT MY SUBSCRIPTION?

CAN I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION

Non-Returnable Items - Discontinued and Seasonal items

Purchased from a Retail Store

Can I order in Bulk?

Not a fan of the fragrance?

ORDERING

Lost or Missing Order

Where do you Ship?

Shipping Rates

When will my Order Arrive?

SHIPPING

Changed your Mind?

Damaged Product

Quality Issue

Return Policy

Received Wrong Item

RETURNS + REFUNDS

Promo Code issues?

Promo Code issues

PROMOS

ORDERING + SHIPPING

Find a Store near You!

STORE LOCATOR

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Wholesale Dealership - United States

WHOLESALE

What do I need to get started with my Pura?Updated 6 months ago