To get started using your Pura device, you will need a power outlet, a smartphone that will connect to your device via Bluetooth, and a high-speed home internet connection with a 2.4GHz WiFi network. Refer to your setup brochure included with your de
To get started using your Pura device, you will need a power outlet, a smartphone that will connect to your device via Bluetooth, and a high-speed home internet connection with a 2.4GHz WiFi network. Refer to your setup brochure included with your de
There are many variables that may contribute to why you may not smell your Pura. Pura has a great article in their Help Center for troubleshooting any issues with fragrance. You can visit it HERE
Each Pura device has a one-year limited* device warranty from Pura directly. This warranty covers manufacturing defects in the device. It does not cover misuse of the device such as leaving the fragrances in while the device isn’t upright. If you fee
Pura Smart Home Diffusers are safe to be in your home with kids and pets! Make sure that you always use as directed, oils should not be ingested or used topically, and neither Pura nor Bridgewater is not responsible for the misuse of products. Consul
Our fragrances are carefully crafted without harsh chemicals. We steer clear of ingredients that may pose potential risks to your health or the planet. Additionally, we ensure that every fragrance we use is ethically sourced, promoting responsible pr
As a general rule, under normal conditions, each vial is typically effective for approximately 110 hours when set at an intensity level of "5". Have you ever wondered about its practicality? Assuming you run the vials for 4 hours per day, this transl
Our fragrances are designed with a special oil that effectively disperses the scent. Each fragrance has its own lifespan, but if you can no longer smell the fragrance after diffusing it for over 100 hours, what remains in the vial is just plain oil,
Are you experiencing technical difficulties? For any unanswered questions check out Pura technical support articles for how-To’s, troubleshooting, and step-by-step guides.